Return
Policy
We want every order to be right for you. Please review our return, exchange and custom-order information before submitting a return request.
Made With Care.
Handled With Care.
At The Leather Costume, every leather product is prepared with attention to craftsmanship, quality, and customer orders.
We prepare orders according to the measurements you provide, helping us create leather costumes that are made to suit your requirements.
Return and exchange options may vary depending on the condition of the product, order details and whether the product was customized according to your measurements.
Please contact our team before sending any product back to us. We will review your request and provide the appropriate return or exchange instructions.
Simple. Clear. Personal.
If you need assistance with an order, our return process begins by contacting our team before sending any product back.
Contact Us
Send us your order details and explain the reason for your return or exchange request.
Request Review
Our team will review the product, order details and circumstances of your request.
Return the Item
If your request is approved, we will provide the appropriate return instructions.
Resolution
The applicable refund, exchange or replacement will then be processed according to the approved request.
Before You Request a Return
Please review the following information before submitting a return or exchange request.
Return Eligibility
Return eligibility may vary depending on the product, order details, condition of the item and whether the item has been customized.
Product Condition
Returned products should be in their original condition and should not show signs of use, damage or unauthorized alteration.
Custom-Made Items
Custom leather products may have different return or exchange conditions because they are made according to individual customer specifications.
Measurements
Customers should carefully review their measurements and customization details before confirming a made-to-measure order.
Damaged or Incorrect Orders
If your order arrives damaged or differs from what you ordered, please contact us with your order details and clear photographs of the product and packaging so we can review the issue.
Exchanges
Exchange requests are reviewed based on the product, customization, condition and other relevant order details.
Refunds
Where a refund is approved, the applicable refund amount and processing method will depend on the order and the original payment method.
Return Shipping
Return shipping arrangements and costs may vary depending on the circumstances of the return. Please contact us for instructions before sending an item back.
Your Measurements.
Your Custom Piece.
Many of our leather products can be customized according to customer measurements, design preferences and selected specifications. Because these products are specially prepared for individual customers, return and exchange conditions may differ from those for standard products. If you have any questions about sizing, measurements or customization, please contact us before placing your order.
Return Questions
Custom-made products may have different return or exchange conditions because they are created according to individual customer specifications. Please contact us before returning a custom order.
Please contact us as soon as possible with your order details and clear photographs of the product and packaging. Our team will review the issue and advise you on the next steps.
Please contact us as soon as possible if you need to make a change to your order. Once production, customization or shipping has started, changes may not always be possible.
Contact The Leather Costume with your order information and explain the reason for your request. Our team will review the details and provide the appropriate return or exchange instructions.
Need Help With Your Order?
Whether you have a return question, sizing concern or custom-order request, our team is here to help.
Please contact The Leather Costume before sending any product back. Return, exchange and refund requests are reviewed according to the product, order details, condition of the item and applicable policies.
Handmade Custom Leather Wear crafted with style, quality and attention to detail. Discover premium leather fashion designed for a timeless look.
Quick Links
Information
Contact Us
Sheridan, WY 82801
USA
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Handmade Custom Leather Wear